Legal
Refund Policy
This policy explains how Wellnito handles subscription cancellations, refunds, trials, onboarding fees, and add-on charges for salon, spa, and wellness business software customers.
Last updated: June 4, 2026
1. Overview
This Refund Policy explains how cancellations, refunds, trials, subscriptions, onboarding charges, and add-ons are handled for Wellnito. By subscribing to Wellnito or making a payment, you agree to this policy along with our Terms and Conditions.
2. Free Trial
If Wellnito offers a free trial, you may use the eligible features during the trial period without paying the subscription fee. Trial access may be limited by time, feature availability, usage limits, onboarding status, or commercial terms shared by the Wellnito team.
3. Subscription Fees
Subscription fees are charged according to the plan, billing cycle, invoice, or commercial agreement selected by your business. Once a paid subscription period has started, fees for that active period are generally non-refundable unless required by law or expressly agreed by Wellnito in writing.
4. Cancellation
You may request cancellation by contacting Wellnito support or your account representative. Cancellation will stop future renewals after the current paid billing period, unless your agreement states otherwise. You will normally continue to have access until the end of the paid period.
5. Refund Eligibility
A refund may be considered only when there is duplicate payment, incorrect billing, payment made by mistake, or a verified service access issue that Wellnito is unable to resolve within a reasonable time. Refund approval is at Wellnito's discretion unless applicable law requires otherwise.
6. Non-Refundable Items
Setup fees, onboarding fees, data migration fees, training fees, customisation charges, integration work, add-on usage, WhatsApp or SMS usage, payment gateway charges, taxes, and third-party charges are non-refundable unless specifically agreed in writing.
7. Refund Request Process
To request a refund, email Wellnito with your business name, registered phone number, payment date, invoice or transaction reference, reason for refund, and any supporting details. We may ask for additional information before reviewing the request.
8. Review and Processing Time
Approved refunds are processed to the original payment method where possible. Depending on the bank, payment gateway, or payment provider, the amount may take several business days to appear in your account after processing.
9. Plan Changes and Downgrades
If you upgrade, downgrade, or change plans, billing adjustments may apply from the next billing cycle or as agreed with the Wellnito team. Partial refunds or credits for mid-cycle changes are not guaranteed unless confirmed in writing.
10. Abuse or Policy Violation
Refunds will not be provided where access is suspended or terminated due to misuse, non-payment, spam, unlawful activity, violation of platform rules, breach of terms, or behaviour that creates risk for Wellnito, its users, or third parties.
11. Changes to This Policy
Wellnito may update this Refund Policy from time to time. Updated versions will be posted on this page. Continued use of Wellnito after changes means you acknowledge the revised policy.